Data protection regulations
Privacy Policy
This Privacy Policy describes how Ceradei ("the Site", "we", "us") collects, uses, and discloses your personal information when you visit the Site or make a purchase.
Contact
If you have any questions after reading this policy, need more information about our privacy practices, or would like to file a complaint, please contact us via email or through our contact form.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact our customer support. In this Privacy Policy, we refer to all information about an identifiable individual (including the information listed below) as "Personal Information". See the details below for what we collect and why.
Device Information
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Purpose: To properly load the Site and to analyze Site usage for optimization.
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Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
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Disclosure for business purposes: Shared with our service provider Shopify.
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Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
Order Information
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Purpose: To provide products or services, fulfill our contract, process payments, arrange shipping, send invoices/order confirmations, communicate with you, screen orders for fraud/risk, and—based on your preferences—send information or advertising.
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Source: Collected directly from you.
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Disclosure for business purposes: Shared with Shopify.
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Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
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Purpose: To provide customer support.
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Source: Collected directly from you.
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Disclosure for business purposes: Shared with service providers as needed for support.
Minors
The Site is not intended for individuals under the age of 15. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts, as described above. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or lawful requests for information, or to protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you. For example:
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We use Google Analytics to understand how our customers use the Site. More on how Google uses your data here: https://www.google.com/intl/en/policies/privacy/. You can opt out at: https://tools.google.com/dlpage/gaoptout.
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We share information about your use of the Site, purchases, and interaction with our ads with advertising partners. Some data is collected directly, and some through cookies or similar technologies (which may require your consent depending on your location).
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We use Shopify Audiences to display ads to buyers on other sites who may be interested in our offerings. This includes sharing your use of the Site, purchases, and email address linked to your orders with Shopify Audiences.
For more on behavioural advertising, visit the Network Advertising Initiative (NAI) info page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising here:
Or via the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/
Use of Personal Information
We use your Personal Information to provide our services, including: offering products for sale, processing payments, fulfilling orders, shipping, and keeping you informed about new products, services, and offers.
Legal Basis
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following legal bases:
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Your consent
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The performance of the contract between you and the Site
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Compliance with our legal obligations
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Protection of your vital interests
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A task carried out in the public interest
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Our legitimate interests, provided they do not override your rights and freedoms
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to delete it. For more on your right to deletion, see "Your Rights" below.
Automated Decision-Making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling), where such decisions have legal or significant effects on you.
We use limited automated decision-making with legal or significant effects only in fraud prevention. Shopify uses limited automation for:
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Temporary IP address blocking after repeated failed transactions (blocked for a few hours)
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Temporary credit card blocking for cards linked to blocked IPs (blocked for a few days)
Your Rights – GDPR
If you reside in the EEA, you have the right to:
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Access the Personal Information we hold about you
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Port it to a new service
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Request correction, update, or deletion
To exercise your rights, contact us using the contact information above.
Your data is initially processed in Ireland and then transferred outside of Europe, including to Canada and the US, for storage and further processing. See Shopify’s GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR
Your Rights – CCPA
If you are a California resident, you have the right to:
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Access the Personal Information we hold about you ("Right to Know")
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Port it to a new service
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Request correction, update, or deletion
To exercise these rights, or to designate an authorized agent to act on your behalf, please contact us using the contact information above.
Cookies
A cookie is a small amount of data downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your experience by remembering your actions and preferences (like login and region) and improving website performance.
We use persistent and session cookies. Session cookies expire at the end of your browser session. Persistent cookies remain until they expire or are deleted, usually between 30 minutes and two years.
You can manage cookies through your browser settings. Most browsers accept cookies automatically, but you can usually modify your settings under “Tools” or “Preferences.” Visit https://allaboutcookies.org for more help.
Note: Blocking cookies may limit your website experience, and not all features may function fully. Blocking cookies does not necessarily stop all data sharing with third parties. To opt out of specific data uses, refer to the “Behavioural Advertising” section above.
Do Not Track
As there is no industry standard for responding to "Do Not Track" signals, we do not alter our data collection practices in response to such signals.
Changes
We may update this policy occasionally to reflect changes in our practices or for legal, operational, or regulatory reasons.
Complaints
As noted above, you may contact us using the contact details under “Contact” for any questions or complaints. If you’re not satisfied with our response, you have the right to contact your local data protection authority.